Refund Policy

Our goal is simple: if something goes wrong with your order, we'll make it right.

RETURNS (CHANGE OF MIND)
You have 30 days from the date you receive your order to request a return. The item must be unworn, in its original condition and packaging. To start a return, email us at support@nova-jewelry.net with your order number. Please do not send anything back before we approve your request, as unapproved returns can't be accepted.
If your return is approved, we'll send you return instructions. The cost of return shipping is deducted from your refund. In some cases we may offer a partial refund and let you keep the item instead.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo or short video. We'll send a replacement or issue a full refund. You won't need to return the item.

ORDERS NOT RECEIVED
If your order hasn't arrived within the estimated delivery window, or your tracking shows "delivered" but you haven't received it, please contact us. We'll check with the carrier, and if the parcel can't be located we'll send a replacement or issue a full refund.

WRONG ADDRESS
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address, a re-shipping fee applies.

EXCHANGES
Contact us to request an exchange. An exchange fee of $15 per item applies, except for damaged, defective, or incorrect items.

NON-RETURNABLE ITEMS
Gift cards and items clearly marked "Final Sale" at checkout can't be returned.

REFUNDS
Approved refunds are issued to your original payment method within 10 business days. Your bank may need additional time to process the refund.

YOUR RIGHTS
Nothing in this policy limits your legal rights as a consumer in your country.

Questions? Contact us at support@nova-jewelry.net.