Shipping Policy
Do you ship worldwide and how much does shipping cost?
Yes — we ship worldwide. We provide both domestic and international shipping with tracking available for all customers. We offer free shipping with no VAT, making your shopping experience as simple and convenient as possible.
We work with trusted international carriers — including express couriers and local/national postal services depending on your delivery region — to ensure safe and reliable delivery. A tracking number is provided for every order once it ships.
Import duties, taxes, or customs fees may apply for international orders depending on your country's customs regulations. These charges, if any, are the responsibility of the customer and are not included in the order total or shipping cost.
How long does it take to process and ship your products?
Shipping and delivery times:
USA: 5–9 business days
Europe: 3–7 business days
International orders: 8–10 business days
Processing times
Orders may require 1–3 business days to be processed before they are shipped. Please note that we do not process or ship orders on weekends.
Where can I find my tracking number?
After your order has been shipped, you will receive an automatic email notification containing your tracking number.
If you haven't received an email or your tracking number isn't working, don't worry. Simply contact us and we will be happy to assist you.
For additional information, you can reach us by email at support@nova-jewelry.net and our team will help you with your request.
Unexpected delays
In certain situations, delivery may take longer than the estimated times listed above. Most delays are caused by international customs processing, which is outside of our control. If your package is taking longer than expected, please contact us and we will do our best to help resolve the issue.
RETURNS
If you are not satisfied with your purchase for any reason, we will be happy to assist you and help resolve the issue.
Guidelines
Returns are accepted within 30 days of purchase. Any discounts applied to your original order may be recalculated when the return is processed. Please note that shipping costs are non-refundable.
Return process
To request a return, please contact our customer service team by email:
Please include the following information:
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Customer's name and purchase date
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Reason for the return
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Order number
After receiving your request, we will provide you with a return authorization number and detailed instructions explaining where and how to send your item(s) back.